MonsterMegs - PHP Error/Reboot Issue - Storm Server – Incident details

All systems operational

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Welcome to MonsterMegs' status page. If you want to keep on top of any disruptions in service to our website, control panel, or hosting platform, this is the page to check. We report minor/major outages and scheduled maintenance to this status page. However, issues affecting a small number of customers may be reported directly to affected customers in MyMonsterMegs (https://my.monstermegs.com). If you're experiencing an issue you do not see reported on this page, please log into MyMonsterMegs to view any alerts our team has added to your account.

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PHP Error/Reboot Issue - Storm Server

Resolved3 hours 4 minutes

Affected

Web Hosting Servers

Operational from 8:50 PM to 9:02 PM, Degraded performance from 9:02 PM to 9:52 PM, Major outage from 9:52 PM to 9:52 PM, Operational from 9:52 PM to 11:55 PM

Storm

Operational from 8:50 PM to 9:02 PM, Degraded performance from 9:02 PM to 9:52 PM, Major outage from 9:52 PM to 9:52 PM, Operational from 9:52 PM to 11:55 PM

  • ResolvedUTC

    We are closing this as all issue are resolved.

  • MonitoringUTC

    It appears the last cloudlinux technician that worked on a previous boot issue, did not set the hard drive to boot into the correct partitions. The server is now back online and we will be monitoring.

  • IdentifiedUTC

    We are still working on getting the server back online and will update when we have more information.

  • MonitoringUTC

    After a reboot to try an resolve the issue, the server did not come up from reboot. We are investigating.

  • IdentifiedUTC

    It is related to a failed cpanel update earlier in the day. It seems the Cagefs rebuild process during the update got stuck. So Cloudlinux Support is currently working on it.

  • InvestigatingUTC

    We are currently investigating an error where PHP versions are not being picked up from PHP Selector. We feel this might be a failed system update and an error with CageFS. So we have reached out to cloudlinux to have a look.