MonsterMegs - Investigating issue with Thunder server – Incident details

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Investigating issue with Thunder server

ResolvedMajor outage6 hours 32 minutes

Affected

Web Hosting Servers

Major outage from 1:14 PM to 7:46 PM

Thunder

Major outage from 1:14 PM to 7:46 PM

  • ResolvedUTC

    We are closing this incident for now. We are still working with the datacenter for a fix. This seems to be related to Almalinux and the way it handles the grub and boot partitions when the disk drives are in a raid format. We are exploring options to bypass this can copy the EFI boot partitions across all drives.

  • UpdateUTC

    We found that the server for some reason just dropped all hard drives from the server. Upon doing a full server reset, the drives then showed back up. We are having the datacenter looking for a resolution so this does not happen again. Hopefully it can be a firmware update of some sort and not actually the motherboard itself. Either way, we will update as we gather more information on a resolution to this.

  • MonitoringUTC

    The server is back online, but we still need to investigate the reason for the crash and boot into bios. We will update this when we have more info.

  • UpdateUTC

    We have found that the server crashed and rebooted to the bios screen. The datacenter is currently looking into this to see if it is a hardware issue.

  • InvestigatingUTC

    We are currently investigating an issue with the server Thunder. Our engineers have been alerted and further details will be provided if necessary.