MonsterMegs - Investigating issue with Thunder server – Incident details

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Investigating issue with Thunder server

Resolved37 hours 47 minutes

Affected

Web Hosting Servers

Major outage from 7:04 AM to 7:39 AM, Operational from 7:39 AM to 10:12 AM, Degraded performance from 10:12 AM to 8:51 PM

Thunder

Major outage from 7:04 AM to 7:39 AM, Operational from 7:39 AM to 10:12 AM, Degraded performance from 10:12 AM to 8:51 PM

  • ResolvedUTC

    The motherboard and memory have been replaced. The server is now back online. With all new hardware except for the hard drives. This should resolve the reboot issues. So we are gonna consider this closed.

  • IdentifiedUTC

    There have been a few random reboots, but not quite as frequently as they were. Since this is still ongoing, the datacenter is going to replace the memory and motherboard, that we have replaced all components with new ones.

    The server is going offline now and is expected to be down for about 30-60 minutes. We will update when the server is back online.

  • MonitoringUTC

    We are monitoring the server for random reboots to track down the cause. There may be short interruptions though out the day as we attempt to capture logs on the random reboots.

  • ResolvedUTC

    The server seems to be stable at this time. We will reopen this incident if there are any further issues.

  • MonitoringUTC

    Upon a kernel crash, the server did not come up properly. We initiated a manual reboot and now the server is back online. We will monitor closely and update if there are any further issues.

  • InvestigatingUTC

    We are currently investigating an issue with the server Thunder. Our engineers have been alerted and further details will be provided if necessary.