We have heard back from the billing department and have confirmed that it is indeed a billing malfunction on their end. While they wait for certain billing staff to be available, they have issued emergency licenses for all servers for temporary reactivation. Once the appropriate staff is available, this should be resolved swiftly and we do not anticipate any further access issues.
Cpanel response:
"Thank you for contacting cPanel Customer Support! I hope this communication finds you well!
This month there was a billing issue causing some customers who had already paid for the month of August to be suspended. I am the only one in the office today, and I have asked my team if anyone can help out. In the meantime, I am working on these concerns in the order that they come in.
I do not want you to be further affected by this so, while I am in the process of working through these requests, I have activated emergency cPanel licenses on the following IP(s): "
