MonsterMegs - Hard Drive Adapter/Cable Replacement – Maintenance details

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Show current status
OCT11

Hard Drive Adapter/Cable Replacement

CompletedOctober 11, 2024 at 11:41 PM – October 13, 2024 at 12:09 AMUTC

Affects

Web Hosting Servers

Under maintenance from 11:41 PM to 12:09 AM

Hurricane

Under maintenance from 11:41 PM to 12:09 AM

  • UpdateOctober 13, 2024 at 12:15 AMUTC

    The raid resync has been completed successfully and we are now considering this incident closed. Thanks to all affected customers and their patience during resolving this hardware issue.

  • CompletedOctober 13, 2024 at 12:09 AMUTC

    The have replaced the hard drive adapter with another model and rebooted the server. Both hard drives are now showing up correctly and we are resyncing the hard drives. The original errors have been resolved with this fix.

    Once we are done with the raid resync. We will close this incident.

  • UpdateOctober 12, 2024 at 10:42 PMUTC

    The server swap was completed, but we are now facing a hard drive that is not showing up. We have informed the datacenter and they are looking into it.

    Update: They are taking the server back offline to double check the missing drive.

  • In progressOctober 12, 2024 at 8:49 PMUTC

    After talks with the datacenter, we are going to move the drives to a new server (chassis), to rule out any further hardware issues. Please understand that this will involve 20-30 minutes of downtime. We do not have an exact time this will take place, but believe this will be completed within the next couple hours.

  • PlannedOctober 12, 2024 at 1:13 AMUTC

    They have cleaned the ports on the disk adapters and replaced the cables, but yet the error remains. We are consulting with the datacenter on our next move. We anticipate that the next action will take place tomorrow, once we figure out a game plan.

  • In progressOctober 11, 2024 at 11:41 PMUTC
    Maintenance is now in progress
  • PlannedOctober 11, 2024 at 11:41 PMUTC

    We have been getting some unusual errors in our logs and after talking to the datacenter, they feel the NVMe adapter or cable may be the culprit. Due to the nature of the errors, we are going to have the datacenter perform an emergency maintenance and replace the adapters and cables. We anticipate around 30 minutes of downtime and expect this to be performed within the hour.