MonsterMegs - Server Offline/Locked – Incident details

All systems operational

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Welcome to MonsterMegs' status page. If you want to keep on top of any disruptions in service to our website, control panel, or hosting platform, this is the page to check. We report minor/major outages and scheduled maintenance to this status page. However, issues affecting a small number of customers may be reported directly to affected customers in MyMonsterMegs (https://my.monstermegs.com). If you're experiencing an issue you do not see reported on this page, please log into MyMonsterMegs to view any alerts our team has added to your account.

Server Offline/Locked

Resolved
Major outage
Started about 1 month agoLasted about 9 hours

Affected

Web Hosting Servers

Major outage from 8:43 PM to 5:58 AM

Lightning

Major outage from 8:43 PM to 5:58 AM

Updates
  • Resolved
    Resolved

    The datacenter has confirmed that the content was properly removed from the server and the block has been removed. All network connectivity has been restored to the server.

  • Update
    Update

    We are still awaiting a response from the datacenter. Unfortunately they do not allow multiple unlock requests, so we are on the mercy of their response time. We are hoping that it will not be too much longer.

  • Update
    Update

    We have filed all the necessary documentation to prove the content (account) was removed and filed an unlock request. Now we are just waiting to hear back from their support/abuse department.

  • Identified
    Identified

    Today we received an abuse complaint from the datacenter, giving us one hour to remove the mentioned content. Within that hour timeframe we removed the content and reported back to the datacenter, stating it had been removed and the account terminated. Later we received notice that the content was still loading, although the account was terminated. After that 1 hour timeframe, the datacenter locked the server, causing it to appear offline.

    The mentioned content continues to load even though the account was removed and the server being locked. Proving that the content is not being hosted on our server any longer. We are working with the datacenter to get this resolved and the server unlocked/back online.