Affects
Under maintenance from 2:00 AM to 4:28 AM
Under maintenance from 2:00 AM to 4:28 AM
Under maintenance from 2:00 AM to 4:28 AM
- CompletedJanuary 14, 2024 at 4:28 AMCompletedJanuary 14, 2024 at 4:28 AM
The server migrations are now complete. Over the next few hours we will be resolving any small issues, performing follow up tasks, and doing a post migration audit.
If you are using a 3rd party dns provider such as Cloudflare or DNSMadeEASY, you may now update 3rd party dns zone with the new ips:
Storm Server: 184.95.50.250 -> 38.46.220.132
Thunder Server: 108.170.49.202 -> 38.46.220.134If you have a dedicated ip assigned to your account, you can find this ip listed your cpanel account. It is listed in the right had column under the "General Information" section.
We have also added Mailbaby email delivery to the Storm server. This is a email service that we have been using on our Semi-Dedicated hosting plans for the last year and have had great success with email deliverability. Those using a 3rd party dns service will need to add the following to their SPF txt entry.
+include:relay.mailbaby.netOver the next couple days we will be resolving any lingering issues and ask everyone to be patient as we work through these issues.
- UpdateJanuary 14, 2024 at 3:35 AMIn progressJanuary 14, 2024 at 3:35 AM
The server migration of the Thunder server is now complete. The Storm server is at about 74% and should complete within the next 2 hours or so.
We will provide another update when the Storm server migration is complete.
Once the migration itself is complete, we will have a couple hours of backend task to complete, so please be patient as we update all our backend components.
- In progressJanuary 14, 2024 at 2:00 AMIn progressJanuary 14, 2024 at 2:00 AM
Maintenance is now in progress
- PlannedJanuary 14, 2024 at 2:00 AMPlannedJanuary 14, 2024 at 2:00 AM
As mentioned a couple of weeks ago, we will be migrating your server to new updated server and a new datacenter location in Salt Lake City, Utah (Fiberstate). In this email we will address a few details of the server migration process, along with a time line. The time line will be a rough estimate as it is hard to anticipate transfer speeds, but if anything we believe this will go faster than anticipated.
We are very excited for this move and we feel our customers are going to love the changes. The server speeds on these new Ryzen 9 7950x servers are nothing short of amazing. These servers are outfitted with top of line components and really shows in the work we have done over the last month to get these servers ready for production.
This Saturday (January 13th, 2024) at 8:00pm CST we will begin the migration process. We anticipate this transfer to take 4-6 hours, but like stated earlier, we expect it finish quite a bit faster. During this migration there will be no downtime, although there may be slow downs due to the strain on the servers during the migration. We recommend that if possible, to avoid any changes to websites, cpanel settings, etc during this time. These changes could get lost during the transfer process.
Once the migration is complete, we have some small back-end tasks to complete before we can consider the migration to complete. Over the following 72 hours we will be tweaking settings and taking care of any small issues that may be detected. So you may notice some small slowdowns or very short periods of failed connections as we restart services. We anticipate the impact will be little to none.
With all migrations, the ips that serve your website will be changing. If you are using our nameservers as standard, such as ns1.megpanel.com, ns2.megpanel.com, etc, there will nothing required on your end to point to the new server. As your account migrates to the new server, the new ip will be automatically updated in the dns cluster.
Now, if you are using a 3rd party dns provider, such as Cloudflare, you will need to be aware that once the migrations are complete, you will need to update your dns zones directly at the dns provider with the new ip address. The ip changes are as follows:
Storm Server: 184.95.50.250 -> 38.46.220.132
Thunder Server: 108.170.49.202 -> 38.46.220.134If your account has a dedicated ip and using a 3rd party dns provider, you will need to use that dedicated ip in place of the ips listed above. You will be able to find your assigned dedicated ip in your cpanel interface after the migration. You can find the dedicated ip listed under the "General Information" in the right column of cpanel.
We will be posting updates on our Server Status page throughout the entire process. So if you have not yet subscribed, we urge you do so as all updates will be there. Our Server Status page is also directly integrated into our billing portal, so all details will also be found on customer portal homepage.
All migration updates and post-migration details will be posted on our Server Status page and in our client portal.
We ask that everyone is patient during the migration process and the days following. Our staff will be incredibly busy with post migration tasks, so we ask that if possible, to hold off on any non-urgent tickets.
We will send one final email the day before the migration that will serve as a final reminder.