We are reaching out to inform you about an urgent maintenance operation that needs to be conducted on the server hosting your account. Over the past two weeks, we've encountered sporadic reboots on this server, occurring every few days. Initially, we suspected kernel panics as the root cause and took measures to enable extended logging to capture kernel dump logs during the subsequent reboots. However, upon analysis, we found no output from the kernel and no additional logs shedding light on the issue.
Given the absence of software-related explanations, we have engaged with our datacenter, and they suspect a faulty CPU may be the culprit. To address this, we will need to replace the CPU, a process that will require the server to be offline for an estimated period of 30-60 minutes. Additionally, we've requested the datacenter to swap out the RAM sticks and the power supply concurrently. While the CPU is the primary suspect, we are taking a comprehensive approach to ensure that other hardware components are not contributing to the problem. The replacement of these additional components will only marginally extend the downtime, adding approximately 5-10 minutes.
The scheduled maintenance to replace the CPU and other hardware components is set for** 8 PM CST tonight**. Typically, we like to provide more advanced notice for such operations, but given the urgency to mitigate further disruptions caused by the random reboots, we believe swift action is warranted.
We sincerely appreciate your understanding and apologize for any inconvenience this may cause. Should you have any concerns or questions, please don't hesitate to reach out to our support team.
Thank you for your cooperation.
Warm regards,
MonsterMegs Team
