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Emergency Downtime - Storm
Completed
Scheduled for April 17, 2024 at 11:00 PM – April 18, 2024 at 10:46 AM
Affects
Web Hosting Servers
Under maintenance from 11:00 PM to 10:46 AM
Storm
Under maintenance from 11:00 PM to 10:46 AM
Updates
Completed
April 18, 2024 at 10:46 AM
Completed
April 18, 2024 at 10:46 AM
Not sure why our last update did not post, but the hard drive replacement has been completed. We also modified boot records across all drives to fix issues with recent boot records becoming unavailable. This should lead to a more stable environment as compared to the last couple months.
Update
April 18, 2024 at 12:48 AM
In progress
April 18, 2024 at 12:48 AM
The server is back online temporarily. We first had to reinstall boot records to the single drive. Now that we know it boots, we are gonna contact the datacenter to replace the failed hard drive. After they replace the drive, the server should boot normally and we will readd the drive to the raid array. Depending on how fast the datacenter can install the new drive will determine when the maintenance window will close. Until they can install the hard drive, the server will be online.
The reinstall of the boot records tooo longer than expected due to the server moving the boot folder and modifying the boot entries to the folders new location, which caused havoc on regenerating the boot records due files listing the wrong folder locations. This is not something that usually happens, so it took awhile to track down.
We would anticipate the datacenter will replace the drive within the next hour or 2.
Update
April 18, 2024 at 12:17 AM
In progress
April 18, 2024 at 12:17 AM
The maintenance is still in progress, but it is taking longer than we expected. We still hope to have the server back up by the close of the maintenance window. If there will be any further delays, we will update accordingly.
Update
April 17, 2024 at 11:00 PM
In progress
April 17, 2024 at 11:00 PM
Maintenance is now in progress
In progress
April 17, 2024 at 11:00 PM
In progress
April 17, 2024 at 11:00 PM
Maintenance is now in progress
Planned
April 17, 2024 at 11:00 PM
Planned
April 17, 2024 at 11:00 PM
We are scheduling an emergency downtime window of 2 hours, starting at 6pm CST and lasting until 8pm CST. during this emergency downtime, we will be taking the server offline to investigate a failed/offline hard drive in our raid array and also will be doing some maintenance to resolve some of the crashes and reboot issues we have suffered in the past.
While we are scheduling a 2 hour window, we believe this will be resolved within 30-40 minutes or so. We understand this is short notice, but we do not want to take the risk of the other drive failing and being forced to reinstall and restore backups.
