MonsterMegs - Emergency Downtime - Storm – Maintenance details

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Welcome to MonsterMegs' status page. If you want to keep on top of any disruptions in service to our website, control panel, or hosting platform, this is the page to check. We report minor/major outages and scheduled maintenance to this status page. However, issues affecting a small number of customers may be reported directly to affected customers in MyMonsterMegs (https://my.monstermegs.com). If you're experiencing an issue you do not see reported on this page, please log into MyMonsterMegs to view any alerts our team has added to your account.

Emergency Downtime - Storm

Completed
Scheduled for April 17, 2024 at 11:00 PM – April 18, 2024 at 10:46 AMUTC

Affects

Web Hosting Servers

Under maintenance from 11:00 PM to 10:46 AM

Storm

Under maintenance from 11:00 PM to 10:46 AM

Updates
  • Completed
    April 18, 2024 at 10:46 AMUTC
    Completed
    April 18, 2024 at 10:46 AMUTC

    Not sure why our last update did not post, but the hard drive replacement has been completed. We also modified boot records across all drives to fix issues with recent boot records becoming unavailable. This should lead to a more stable environment as compared to the last couple months.

  • Update
    April 18, 2024 at 12:48 AMUTC
    Update
    April 18, 2024 at 12:48 AMUTC

    The server is back online temporarily. We first had to reinstall boot records to the single drive. Now that we know it boots, we are gonna contact the datacenter to replace the failed hard drive. After they replace the drive, the server should boot normally and we will readd the drive to the raid array. Depending on how fast the datacenter can install the new drive will determine when the maintenance window will close. Until they can install the hard drive, the server will be online.

    The reinstall of the boot records tooo longer than expected due to the server moving the boot folder and modifying the boot entries to the folders new location, which caused havoc on regenerating the boot records due files listing the wrong folder locations. This is not something that usually happens, so it took awhile to track down.

    We would anticipate the datacenter will replace the drive within the next hour or 2.

  • Update
    April 18, 2024 at 12:17 AMUTC
    Update
    April 18, 2024 at 12:17 AMUTC

    The maintenance is still in progress, but it is taking longer than we expected. We still hope to have the server back up by the close of the maintenance window. If there will be any further delays, we will update accordingly.

  • Update
    April 17, 2024 at 11:00 PMUTC
    Update
    April 17, 2024 at 11:00 PMUTC
    Maintenance is now in progress
  • In progress
    April 17, 2024 at 11:00 PMUTC
    In progress
    April 17, 2024 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    April 17, 2024 at 11:00 PMUTC
    Planned
    April 17, 2024 at 11:00 PMUTC

    We are scheduling an emergency downtime window of 2 hours, starting at 6pm CST and lasting until 8pm CST. during this emergency downtime, we will be taking the server offline to investigate a failed/offline hard drive in our raid array and also will be doing some maintenance to resolve some of the crashes and reboot issues we have suffered in the past.

    While we are scheduling a 2 hour window, we believe this will be resolved within 30-40 minutes or so. We understand this is short notice, but we do not want to take the risk of the other drive failing and being forced to reinstall and restore backups.