MonsterMegs - Thunder - Motherboard Failure – Incident details

All systems operational

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Thunder - Motherboard Failure

Resolved
Operational
Started almost 2 years agoLasted about 2 hours

Affected

Web Hosting Servers

Major outage from 7:45 AM to 9:30 AM

Thunder

Major outage from 7:45 AM to 9:30 AM

Updates
  • Resolved
    UTC
    Resolved

    The Thunder server is now back online. It appears the motherboard had a failure and this caused the server to crash and refuse any power options. The motherboard has been replaced and the server is back online.

  • Identified
    UTC
    Identified

    The server has been taken completely offline by the datacenter and they are currently working on it. While we are still unsure of the exact cause, we are confident this is hardware related and anticipate the server to back online shortly.

  • Update
    UTC
    Update

    We have contacted the datacenter and they state they will be looking into it shortly. We suspect this is a power supply issue and that is why it is not powering it back on. We will update as the datacenter updates us.

  • Update
    UTC
    Update

    We have found the server to be offline and have contacted the datacenter as it will not power on. We will update as we have more information.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with the server Thunder. Our engineers have been alerted and further details will be provided if necessary.