MonsterMegs - Lightning - Ip Blocks – Incident details

Lightning experiencing partial outage

About This Site

Welcome to MonsterMegs' status page. If you want to keep on top of any disruptions in service to our website, control panel, or hosting platform, this is the page to check. We report minor/major outages and scheduled maintenance to this status page. However, issues affecting a small number of customers may be reported directly to affected customers in MyMonsterMegs (https://my.monstermegs.com). If you're experiencing an issue you do not see reported on this page, please log into MyMonsterMegs to view any alerts our team has added to your account.

Lightning - Ip Blocks

Monitoring
Partial outage 30 %
Started 8 days ago

Affected

Web Hosting Servers

Operational from 7:25 AM to 7:25 AM, Major outage from 7:25 AM to 7:56 AM, Operational from 7:56 AM to 8:13 AM, Partial outage from 8:13 AM to 12:00 AM

Lightning

Operational from 7:25 AM to 7:25 AM, Major outage from 7:25 AM to 7:56 AM, Operational from 7:56 AM to 8:13 AM, Partial outage from 8:13 AM to 12:00 AM

Updates
  • Monitoring
    Monitoring
    We have heard back from the datacenter and they have lifted the ip block. We are still awaiting final confirmation that this abuse issue is fully resolved.
  • Resolved
    Resolved

    The issue with the Lightning server has been resolved and all services are running as normal. If you are still facing issues, please submit a ticket to our Support department.

  • Identified
    Identified

    We are aware of the issue with the Lightning server being offline. There was an abuse complaint that was submitted for a site on the server. We promptly within the hour removed the site in question and reported back to the datacenter that the account was removed, but the user had used Cloudflare full page caching that left the appearance that the site was still online.

    We reported this to the datacenter and they stated they would contact Cloudflare to get the cache removed. That is the last thing we heard from the datacenter. They now placed a temporary lock on the server, stating the content was still active, but the content was 100% removed from the server. We are awaiting their response to get the ip address unlocked.

  • Investigating
    Investigating

    We are currently investigating an issue with the server Lightning. Our engineers have been alerted and further details will be provided if necessary.