MonsterMegs - Notice history

We are reaching out to inform you about an urgent maintenance operation that needs to be conducted on the server hosting your account. Over the past two weeks, we've encountered sporadic reboots on this server, occurring every few days. Initially, we suspected kernel panics as the root cause and took measures to enable extended logging to capture kernel dump logs during the subsequent reboots. However, upon analysis, we found no output from the kernel and no additional logs shedding light on the issue.

Given the absence of software-related explanations, we have engaged with our datacenter, and they suspect a faulty CPU may be the culprit. To address this, we will need to replace the CPU, a process that will require the server to be offline for an estimated period of 30-60 minutes. Additionally, we've requested the datacenter to swap out the RAM sticks and the power supply concurrently. While the CPU is the primary suspect, we are taking a comprehensive approach to ensure that other hardware components are not contributing to the problem. The replacement of these additional components will only marginally extend the downtime, adding approximately 5-10 minutes.

The scheduled maintenance to replace the CPU and other hardware components is set for** 8 PM CST tonight**. Typically, we like to provide more advanced notice for such operations, but given the urgency to mitigate further disruptions caused by the random reboots, we believe swift action is warranted.

We sincerely appreciate your understanding and apologize for any inconvenience this may cause. Should you have any concerns or questions, please don't hesitate to reach out to our support team.

Thank you for your cooperation.

Warm regards,

MonsterMegs Team

As mentioned a couple of weeks ago, we will be migrating your server to new updated server and a new datacenter location in Salt Lake City, Utah (Fiberstate). In this email we will address a few details of the server migration process, along with a time line. The time line will be a rough estimate as it is hard to anticipate transfer speeds, but if anything we believe this will go faster than anticipated.

We are very excited for this move and we feel our customers are going to love the changes. The server speeds on these new Ryzen 9 7950x servers are nothing short of amazing. These servers are outfitted with top of line components and really shows in the work we have done over the last month to get these servers ready for production.

This Saturday (January 13th, 2024) at 8:00pm CST we will begin the migration process. We anticipate this transfer to take 4-6 hours, but like stated earlier, we expect it finish quite a bit faster. During this migration there will be no downtime, although there may be slow downs due to the strain on the servers during the migration. We recommend that if possible, to avoid any changes to websites, cpanel settings, etc during this time. These changes could get lost during the transfer process.

Once the migration is complete, we have some small back-end tasks to complete before we can consider the migration to complete. Over the following 72 hours we will be tweaking settings and taking care of any small issues that may be detected. So you may notice some small slowdowns or very short periods of failed connections as we restart services. We anticipate the impact will be little to none.

With all migrations, the ips that serve your website will be changing. If you are using our nameservers as standard, such as ns1.megpanel.com, ns2.megpanel.com, etc, there will nothing required on your end to point to the new server. As your account migrates to the new server, the new ip will be automatically updated in the dns cluster.

Now, if you are using a 3rd party dns provider, such as Cloudflare, you will need to be aware that once the migrations are complete, you will need to update your dns zones directly at the dns provider with the new ip address. The ip changes are as follows:

Storm Server: 184.95.50.250 -> 38.46.220.132
Thunder Server: 108.170.49.202 -> 38.46.220.134

If your account has a dedicated ip and using a 3rd party dns provider, you will need to use that dedicated ip in place of the ips listed above. You will be able to find your assigned dedicated ip in your cpanel interface after the migration. You can find the dedicated ip listed under the "General Information" in the right column of cpanel.

We will be posting updates on our Server Status page throughout the entire process. So if you have not yet subscribed, we urge you do so as all updates will be there. Our Server Status page is also directly integrated into our billing portal, so all details will also be found on customer portal homepage.

All migration updates and post-migration details will be posted on our Server Status page and in our client portal.

We ask that everyone is patient during the migration process and the days following. Our staff will be incredibly busy with post migration tasks, so we ask that if possible, to hold off on any non-urgent tickets.

We will send one final email the day before the migration that will serve as a final reminder.