MonsterMegs - Emergency Hardware Replacement – Maintenance details

All systems operational

About This Site

Welcome to MonsterMegs' status page. If you want to keep on top of any disruptions in service to our website, control panel, or hosting platform, this is the page to check. We report minor/major outages and scheduled maintenance to this status page. However, issues affecting a small number of customers may be reported directly to affected customers in MyMonsterMegs (https://my.monstermegs.com). If you're experiencing an issue you do not see reported on this page, please log into MyMonsterMegs to view any alerts our team has added to your account.

JAN29

Emergency Hardware Replacement

CompletedJanuary 29, 2024 at 2:00 AM – 2:33 AMUTC

Affects

Web Hosting Servers

Under maintenance from 2:00 AM to 2:33 AM

Thunder

Under maintenance from 2:00 AM to 2:33 AM

Updates
  • Completed
    January 29, 2024 at 2:33 AMUTC
    Completed
    January 29, 2024 at 2:33 AMUTC

    The hardware components have been replaced and the server is now back online. We will continue to monitor the server closely for any further reboots, but hopefully the replacement of these components will be the solution.

  • In progress
    January 29, 2024 at 2:00 AMUTC
    In progress
    January 29, 2024 at 2:00 AMUTC

    Maintenance is now in progress

  • Planned
    January 29, 2024 at 2:00 AMUTC
    Planned
    January 29, 2024 at 2:00 AMUTC

    We are reaching out to inform you about an urgent maintenance operation that needs to be conducted on the server hosting your account. Over the past two weeks, we've encountered sporadic reboots on this server, occurring every few days. Initially, we suspected kernel panics as the root cause and took measures to enable extended logging to capture kernel dump logs during the subsequent reboots. However, upon analysis, we found no output from the kernel and no additional logs shedding light on the issue.

    Given the absence of software-related explanations, we have engaged with our datacenter, and they suspect a faulty CPU may be the culprit. To address this, we will need to replace the CPU, a process that will require the server to be offline for an estimated period of 30-60 minutes. Additionally, we've requested the datacenter to swap out the RAM sticks and the power supply concurrently. While the CPU is the primary suspect, we are taking a comprehensive approach to ensure that other hardware components are not contributing to the problem. The replacement of these additional components will only marginally extend the downtime, adding approximately 5-10 minutes.

    The scheduled maintenance to replace the CPU and other hardware components is set for** 8 PM CST tonight**. Typically, we like to provide more advanced notice for such operations, but given the urgency to mitigate further disruptions caused by the random reboots, we believe swift action is warranted.

    We sincerely appreciate your understanding and apologize for any inconvenience this may cause. Should you have any concerns or questions, please don't hesitate to reach out to our support team.

    Thank you for your cooperation.

    Warm regards,

    MonsterMegs Team