MonsterMegs - Hard Drive Adapter/Cable Replacement – Maintenance details

All systems operational

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Welcome to MonsterMegs' status page. If you want to keep on top of any disruptions in service to our website, control panel, or hosting platform, this is the page to check. We report minor/major outages and scheduled maintenance to this status page. However, issues affecting a small number of customers may be reported directly to affected customers in MyMonsterMegs (https://my.monstermegs.com). If you're experiencing an issue you do not see reported on this page, please log into MyMonsterMegs to view any alerts our team has added to your account.

Hard Drive Adapter/Cable Replacement

Completed
Scheduled for October 11, 2024 at 11:41 PM – October 13, 2024 at 12:09 AM

Affects

Web Hosting Servers

Under maintenance from 11:41 PM to 12:09 AM

Hurricane

Under maintenance from 11:41 PM to 12:09 AM

Updates
  • Update
    October 13, 2024 at 12:15 AM
    Update
    October 13, 2024 at 12:15 AM

    The raid resync has been completed successfully and we are now considering this incident closed. Thanks to all affected customers and their patience during resolving this hardware issue.

  • Completed
    October 13, 2024 at 12:09 AM
    Completed
    October 13, 2024 at 12:09 AM

    The have replaced the hard drive adapter with another model and rebooted the server. Both hard drives are now showing up correctly and we are resyncing the hard drives. The original errors have been resolved with this fix.

    Once we are done with the raid resync. We will close this incident.

  • Update
    October 12, 2024 at 10:42 PM
    Update
    October 12, 2024 at 10:42 PM

    The server swap was completed, but we are now facing a hard drive that is not showing up. We have informed the datacenter and they are looking into it.

    Update: They are taking the server back offline to double check the missing drive.

  • In progress
    October 12, 2024 at 8:49 PM
    In progress
    October 12, 2024 at 8:49 PM

    After talks with the datacenter, we are going to move the drives to a new server (chassis), to rule out any further hardware issues. Please understand that this will involve 20-30 minutes of downtime. We do not have an exact time this will take place, but believe this will be completed within the next couple hours.

  • Planned
    October 12, 2024 at 1:13 AM
    Planned
    October 12, 2024 at 1:13 AM

    They have cleaned the ports on the disk adapters and replaced the cables, but yet the error remains. We are consulting with the datacenter on our next move. We anticipate that the next action will take place tomorrow, once we figure out a game plan.

  • In progress
    October 11, 2024 at 11:41 PM
    In progress
    October 11, 2024 at 11:41 PM
    Maintenance is now in progress
  • Planned
    October 11, 2024 at 11:41 PM
    Planned
    October 11, 2024 at 11:41 PM

    We have been getting some unusual errors in our logs and after talking to the datacenter, they feel the NVMe adapter or cable may be the culprit. Due to the nature of the errors, we are going to have the datacenter perform an emergency maintenance and replace the adapters and cables. We anticipate around 30 minutes of downtime and expect this to be performed within the hour.