MonsterMegs - Notice history

The raid resync has been completed successfully and we are now considering this incident closed. Thanks to all affected customers and their patience during resolving this hardware issue.

The have replaced the hard drive adapter with another model and rebooted the server. Both hard drives are now showing up correctly and we are resyncing the hard drives. The original errors have been resolved with this fix.

Once we are done with the raid resync. We will close this incident.

The server swap was completed, but we are now facing a hard drive that is not showing up. We have informed the datacenter and they are looking into it.

Update: They are taking the server back offline to double check the missing drive.

After talks with the datacenter, we are going to move the drives to a new server (chassis), to rule out any further hardware issues. Please understand that this will involve 20-30 minutes of downtime. We do not have an exact time this will take place, but believe this will be completed within the next couple hours.

They have cleaned the ports on the disk adapters and replaced the cables, but yet the error remains. We are consulting with the datacenter on our next move. We anticipate that the next action will take place tomorrow, once we figure out a game plan.