MonsterMegs - Notice history

The Thunder server is now back online. It appears the motherboard had a failure and this caused the server to crash and refuse any power options. The motherboard has been replaced and the server is back online.

The server has been taken completely offline by the datacenter and they are currently working on it. While we are still unsure of the exact cause, we are confident this is hardware related and anticipate the server to back online shortly.

We have contacted the datacenter and they state they will be looking into it shortly. We suspect this is a power supply issue and that is why it is not powering it back on. We will update as the datacenter updates us.

We have found the server to be offline and have contacted the datacenter as it will not power on. We will update as we have more information.

The issue with the Hurricane server has been resolved and all services are running as normal. If you are still facing issues, please submit a ticket to our Support department.

We have heard back from the billing department and have confirmed that it is indeed a billing malfunction on their end. While they wait for certain billing staff to be available, they have issued emergency licenses for all servers for temporary reactivation. Once the appropriate staff is available, this should be resolved swiftly and we do not anticipate any further access issues.

Cpanel response:

"Thank you for contacting cPanel Customer Support! I hope this communication finds you well!
 
This month there was a billing issue causing some customers who had already paid for the month of August to be suspended. I am the only one in the office today, and I have asked my team if anyone can help out. In the meantime, I am working on these concerns in the order that they come in.
 
I do not want you to be further affected by this so, while I am in the process of working through these requests, I have activated emergency cPanel licenses on the following IP(s): "

The drive and the maintenance has been completed.