MonsterMegs - Notice history

All systems operational

About This Site

Welcome to MonsterMegs' status page. If you want to keep on top of any disruptions in service to our website, control panel, or hosting platform, this is the page to check. We report minor/major outages and scheduled maintenance to this status page. However, issues affecting a small number of customers may be reported directly to affected customers in MyMonsterMegs (https://my.monstermegs.com). If you're experiencing an issue you do not see reported on this page, please log into MyMonsterMegs to view any alerts our team has added to your account.

100% - uptime

Website - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
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Customer Portal - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
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Thunder - Operational

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Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
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Hurricane - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 99.74%

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Oct 2024
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Storm - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
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Lightning - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 99.83%

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Oct 2024
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DNS-1 - Operational

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Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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DNS-2 - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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DNS-3 - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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DNS-4 - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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100% - uptime

US Backup Storage Daily - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
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US Backup Storage Weekly - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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EU Backup Storage Daily - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
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EU Backup Storage Weekly - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
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100% - uptime

Zabbix Monitoring Server US - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
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Zabbix Monitoring Server EU - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
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Third Party: Cloudflare → Cloudflare Sites and Services → CDN/Cache - Operational

Notice history

Dec 2024

Hetzner Emergency Router Maintenance
  • Resolved
    Resolved

    After a server reboot, the server is back online. It appears for some reason, the server did not recapture the incoming network connection and a full server reboot was required.

  • Update
    Update

    Hetzner has listed the maintenance as complete, but still the Hurricane server has no connectivity. We have contacted Hetzner support to find out why and are awaiting an update. We we post back as soon as we have more information.

  • Update
    Update

    The Lightning server is back online. We are currently waiting for connectivity to be restored on the Hurricane server.

  • Identified
    Identified

    It appears they are performing emergency maintenance on several routers. Here is a snippet from their status page:

    During the above-mentioned time frame, we will be carrying out urgent maintenance work on the access router fsn1-dc13-ex9k2, fsn1-dc13-ex9k1, fsn1-dc11-ex9k2, fsn1-dc11-ex9k1, and the connected ToR switches. During this work, network traffic will be interrupted, meaning that affected customer systems will not be accessible during this time. This also affects vSwitches for Dedicated Root Servers. Private Switches and Custom Solutions are excluded from the maintenance, unless explicitly stated.

  • Investigating
    Investigating

    We are currently investigating a network outage in the Hetzner datacenter. We will update when we have more information.

Nov 2024

No notices reported this month

Oct 2024

Hard Drive Adapter/Cable Replacement
  • Update
    October 13, 2024 at 12:15 AM
    Completed
    October 13, 2024 at 12:15 AM

    The raid resync has been completed successfully and we are now considering this incident closed. Thanks to all affected customers and their patience during resolving this hardware issue.

  • Completed
    October 13, 2024 at 12:09 AM
    Completed
    October 13, 2024 at 12:09 AM

    The have replaced the hard drive adapter with another model and rebooted the server. Both hard drives are now showing up correctly and we are resyncing the hard drives. The original errors have been resolved with this fix.

    Once we are done with the raid resync. We will close this incident.

  • Update
    October 12, 2024 at 10:42 PM
    In progress
    October 12, 2024 at 10:42 PM

    The server swap was completed, but we are now facing a hard drive that is not showing up. We have informed the datacenter and they are looking into it.

    Update: They are taking the server back offline to double check the missing drive.

  • In progress
    October 12, 2024 at 8:49 PM
    In progress
    October 12, 2024 at 8:49 PM

    After talks with the datacenter, we are going to move the drives to a new server (chassis), to rule out any further hardware issues. Please understand that this will involve 20-30 minutes of downtime. We do not have an exact time this will take place, but believe this will be completed within the next couple hours.

  • Planned
    October 12, 2024 at 1:13 AM
    Planned
    October 12, 2024 at 1:13 AM

    They have cleaned the ports on the disk adapters and replaced the cables, but yet the error remains. We are consulting with the datacenter on our next move. We anticipate that the next action will take place tomorrow, once we figure out a game plan.

  • In progress
    October 11, 2024 at 11:41 PM
    In progress
    October 11, 2024 at 11:41 PM
    Maintenance is now in progress
  • Planned
    October 11, 2024 at 11:41 PM
    Planned
    October 11, 2024 at 11:41 PM

    We have been getting some unusual errors in our logs and after talking to the datacenter, they feel the NVMe adapter or cable may be the culprit. Due to the nature of the errors, we are going to have the datacenter perform an emergency maintenance and replace the adapters and cables. We anticipate around 30 minutes of downtime and expect this to be performed within the hour.

Oct 2024 to Dec 2024

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