MonsterMegs - Notice history

All systems operational

About This Site

Welcome to MonsterMegs' status page. If you want to keep on top of any disruptions in service to our website, control panel, or hosting platform, this is the page to check. We report minor/major outages and scheduled maintenance to this status page. However, issues affecting a small number of customers may be reported directly to affected customers in MyMonsterMegs (https://my.monstermegs.com). If you're experiencing an issue you do not see reported on this page, please log into MyMonsterMegs to view any alerts our team has added to your account.

100% - uptime

Website - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Oct 2024

Customer Portal - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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100% - uptime

Thunder - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 99.75%Oct · 100.0%

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Aug 2024
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Hurricane - Operational

100% - uptime
Aug 2024 · 99.85%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Storm - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Lightning - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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DNS-1 - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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DNS-2 - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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DNS-3 - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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DNS-4 - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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100% - uptime

US Backup Storage Daily - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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US Backup Storage Weekly - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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EU Backup Storage Daily - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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EU Backup Storage Weekly - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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100% - uptime

Zabbix Monitoring Server US - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Zabbix Monitoring Server EU - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
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Oct 2024

Third Party: Cloudflare → Cloudflare Sites and Services → CDN/Cache - Degraded performance

Notice history

Oct 2024

Hard Drive Adapter/Cable Replacement
  • Update
    October 13, 2024 at 12:15 AM
    Completed
    October 13, 2024 at 12:15 AM

    The raid resync has been completed successfully and we are now considering this incident closed. Thanks to all affected customers and their patience during resolving this hardware issue.

  • Completed
    October 13, 2024 at 12:09 AM
    Completed
    October 13, 2024 at 12:09 AM

    The have replaced the hard drive adapter with another model and rebooted the server. Both hard drives are now showing up correctly and we are resyncing the hard drives. The original errors have been resolved with this fix.

    Once we are done with the raid resync. We will close this incident.

  • Update
    October 12, 2024 at 10:42 PM
    In progress
    October 12, 2024 at 10:42 PM

    The server swap was completed, but we are now facing a hard drive that is not showing up. We have informed the datacenter and they are looking into it.

    Update: They are taking the server back offline to double check the missing drive.

  • In progress
    October 12, 2024 at 8:49 PM
    In progress
    October 12, 2024 at 8:49 PM

    After talks with the datacenter, we are going to move the drives to a new server (chassis), to rule out any further hardware issues. Please understand that this will involve 20-30 minutes of downtime. We do not have an exact time this will take place, but believe this will be completed within the next couple hours.

  • Planned
    October 12, 2024 at 1:13 AM
    Planned
    October 12, 2024 at 1:13 AM

    They have cleaned the ports on the disk adapters and replaced the cables, but yet the error remains. We are consulting with the datacenter on our next move. We anticipate that the next action will take place tomorrow, once we figure out a game plan.

  • In progress
    October 11, 2024 at 11:41 PM
    In progress
    October 11, 2024 at 11:41 PM
    Maintenance is now in progress
  • Planned
    October 11, 2024 at 11:41 PM
    Planned
    October 11, 2024 at 11:41 PM

    We have been getting some unusual errors in our logs and after talking to the datacenter, they feel the NVMe adapter or cable may be the culprit. Due to the nature of the errors, we are going to have the datacenter perform an emergency maintenance and replace the adapters and cables. We anticipate around 30 minutes of downtime and expect this to be performed within the hour.

Sep 2024

Thunder - Motherboard Failure
  • Resolved
    Resolved

    The Thunder server is now back online. It appears the motherboard had a failure and this caused the server to crash and refuse any power options. The motherboard has been replaced and the server is back online.

  • Identified
    Identified

    The server has been taken completely offline by the datacenter and they are currently working on it. While we are still unsure of the exact cause, we are confident this is hardware related and anticipate the server to back online shortly.

  • Update
    Update

    We have contacted the datacenter and they state they will be looking into it shortly. We suspect this is a power supply issue and that is why it is not powering it back on. We will update as the datacenter updates us.

  • Update
    Update

    We have found the server to be offline and have contacted the datacenter as it will not power on. We will update as we have more information.

  • Investigating
    Investigating

    We are currently investigating an issue with the server Thunder. Our engineers have been alerted and further details will be provided if necessary.

Aug 2024

Investigating issue with Hurricane server
  • Resolved
    Resolved

    The issue with the Hurricane server has been resolved and all services are running as normal. If you are still facing issues, please submit a ticket to our Support department.

  • Investigating
    Investigating

    We are currently investigating an issue with the server Hurricane. Our engineers have been alerted and further details will be provided if necessary.

Cpanel Inactive Licenses
  • Resolved
    Resolved

    We have heard back from the billing department and have confirmed that it is indeed a billing malfunction on their end. While they wait for certain billing staff to be available, they have issued emergency licenses for all servers for temporary reactivation. Once the appropriate staff is available, this should be resolved swiftly and we do not anticipate any further access issues.

    Cpanel response:

    "Thank you for contacting cPanel Customer Support! I hope this communication finds you well!
     
    This month there was a billing issue causing some customers who had already paid for the month of August to be suspended. I am the only one in the office today, and I have asked my team if anyone can help out. In the meantime, I am working on these concerns in the order that they come in.
     
    I do not want you to be further affected by this so, while I am in the process of working through these requests, I have activated emergency cPanel licenses on the following IP(s): "

  • Identified
    Identified

    It has come to our attention that all our Cpanel Licenses are marked as suspended by mistake. All invoices are paid and up to date, so this seems to be some kind of billing issue. This is the second time this has occurred since they moved to a new billing platform as few months back.

    We have already contacted Cpanel via support ticket and phone, but are yet to receive a response. Until this is resolved, you most likely will not be able to access cpanel/WHM. We are doing everything in our power to get this resolved ASAP.

Hard Drive Replacement and Emergency Maintenance - Thunder
  • Resolved
    Resolved

    The drive and the maintenance has been completed.

  • Identified
    Identified

    The server will be going down shortly due to failed hard drive. The datacenter will replace the drive and then we will rebuild the raid. After the raid is done with the resync, we will be updating the firmware on each drive. This will require 2 reboots. So over the next few hours, the server will be rebooted several times and there will be several outages.

Aug 2024 to Oct 2024

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